Frequently Asked Questions

Uncategorized FAQ

  • Kind of!

    We operate on a system very similar to the “layaway” system of the past. We will invoice you for the full amount, and you may pay off the invoice at your own pace. We do not charge interest or require minimum payments. While our invoices do have due dates on them, we do not charge any penalties for late invoices. Generally we set the due date to our goal for the completion of the project.

    Your project will have a “down payment” that we communicate to you. This also does not need to be paid in one go. It is simply the point where we are able to order supplies and start work on your project!

    All that we require is that the project is fully paid off before we ship it out to you. If you cannot pay off the project before we complete it, we will hold it until the invoice is paid off.

  • We use Quickbooks to manage and track all customer invoices. You will receive an invoice to your email after the final estimate is approved by you!

    We take payment via Credit/Debit card through the invoice. You may also pay us via PayPal, Venmo, or CashApp. If you are local to us, we can also work with Cash or other payment methods.

    Links to our additional payment methods are located here: https://hauntedopossum.com/payments/

    If you choose to pay through Paypal/Venmo/CashApp, your payment will be tracked via the Quickbooks invoice. We have to enter this information manually, so we ask for a few days to add the payment to your invoice. Please include your invoice number in the payment notes!

  • Your first step is to contact us!

    We offer many methods of contact. If you already know what you want, we recommend using the commission form.

    If you don’t know what you want, have questions for us, or need to work out some special details, you may contact either of us via any of the methods listed on the contact page!

    We will walk you through the process of commissioning a fursuit, getting your clothing or fursuit tailored, or otherwise working with us on a custom project!